Your privacy and data security are our top priorities. This policy explains how we collect, use, and protect your information.
Bank-level encryption and security measures
Clear explanation of data usage and rights
Full control over your data and privacy settings
When you create an account, we collect your name, email address, phone number, and business information to provide our services.
We collect information about how you use LayupAI, including call logs, message transcripts, and interaction patterns to improve our service.
To provide our AI receptionist service, we process customer calls and messages that come through your business phone number.
We automatically collect device information, IP addresses, and browser data for security and service optimization.
Provide and maintain our AI receptionist services
Process customer communications and route calls appropriately
Improve our AI models and service quality
Send service updates, billing information, and support communications
Ensure platform security and prevent fraud
Comply with legal obligations and enforce our terms of service
We do not sell, rent, or lease your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: With trusted partners who help us operate our service (hosting, analytics, customer support)
Legal Requirements: When required by law, court order, or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly agree to the sharing of specific information
We implement industry-leading security measures to protect your data:
All data is encrypted in transit and at rest using AES-256 encryption
Strict access controls and regular security audits
SOC 2 Type II certified and GDPR compliant
24/7 security monitoring and threat detection
As part of our AI receptionist service, we process phone calls and may record conversations:
Call recordings are used solely to improve our AI models and service quality
Recordings are automatically deleted after 90 days unless legally required to retain them
You can request deletion of specific recordings through your account settings
All recordings are stored with the same encryption and security as other data
We retain your data only as long as necessary for the purposes outlined in this policy:
| Data Type | Retention Period |
|---|---|
| Account Information | Until account deletion |
| Call Recordings | 90 days |
| Message Transcripts | 2 years |
| Analytics Data | 3 years |
| Billing Records | 7 years |
You have several rights regarding your personal data:
Request a copy of all personal data we have about you
Update or correct inaccurate personal information
Request deletion of your personal data (subject to legal requirements)
Receive your data in a structured, machine-readable format
Unsubscribe from marketing communications
Withdraw consent for data processing where applicable
To exercise these rights, please contact us at support@hislayup.ai
LayupAI operates globally and may transfer your data to countries outside your own. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.
LayupAI is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
If you have any questions about this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within 30 days of receipt.